Privacy Policy

This Privacy Policy governs the practices of www.johnopticians.com, herein referred to as "John Opticians," "we," or "our". In this privacy policy, we provide comprehensive insights into how we collect, utilize, and share your personal information when you engage with our website. 

  1. Information We Collect

When you interact with our website, we may gather various types of information, including: 

Device Information: We collect a range of Device Information to enhance your browsing experience and optimize our website's performance. This information includes details like your web browser's version, your IP address, your time zone, data related to cookies, the websites or products you view, search terms, and your interactions with our website. 

Device information is automatically collected as you access our website, utilizing technologies such as cookies, log files, web beacons, tags, or pixels. These mechanisms allow us to gather the necessary insights seamlessly and efficiently. 

In pursuit of our business objectives, we may share this Device Information with third-party processors, including Shopify, Shiprocket, PhonePe and other third-party applications that play a pivotal role in managing and improving our website. This collaborative approach helps us provide you with an enhanced online experience while maintaining the utmost respect for your privacy and data security. 

Order Information: When you place an order with us, we collect essential Order Information to ensure a seamless and secure transaction. This category of Personal Information includes your name, billing address, shipping address, payment details, email address, and phone number. 

Moreover, this data plays a crucial role in safeguarding your transaction. We may use it to screen orders for potential risks or fraudulent activity, ensuring the security of both parties involved.

Your Order Information is gathered directly from you during the ordering process, maintaining transparency and your control over your personal data. We may share your Order Information with trusted third-party processors like Shopify, Shiprocket, PhonePe, and other relevant third-party applications involved in the order processing and fulfilment process. 

Customer Support Information: We collect Customer Support Information, including your name, phone number, email address, billing address, and date of birth, to provide effective customer support. This information is gathered directly from you when you contact our customer support team. 

  1. How We Use Your Information

We employ the information we collect for various purposes, which include: 

Processing Orders: This encompasses order fulfilment, payment processing, and product delivery. 

Communication: We use your data to communicate about orders, respond to inquiries, and share information about our products and promotions. 

Improving the website: By analyzing usage data, we enhance and personalize your website experience, including the content and features we offer. 

Legal Obligations: We ensure compliance with applicable laws, regulations, and legal requests. 

  1. Sharing Your Information

To assist us in the aforementioned purposes, we may share your Personal Information with third parties. For instance, our online store is powered by Shopify, and you can review their privacy policy here: https://www.shopify.com/legal/privacy

We also utilize Google Analytics to gain insights into user interactions. More information about how Google handles your personal information can be found in their privacy policy here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics by visiting this link: https://tools.google.com/dlpage/gaoptout.

We may share your Personal Information when required to comply with laws, legal requests, or to protect our rights and interests. 

  1. Your Choices

You retain the right to access, update, or delete your personal information. Our email communications contain unsubscribe instructions, allowing you to opt out of promotional messages. 

To opt out of targeted advertising: 

FACEBOOK: https://www.facebook.com/settings/?tab=ads 

GOOGLE: - https://www.google.com/settings/ads/anonymous 

You can also opt out through the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/ 

  1. Data Retention

Order Information is retained for our records when you place an order through the site.

6. Data Protection 

Your privacy is our utmost priority. John Opticians ensures that the data collected is solely used for order processing and enhancing customer service. We never share, sell, or retain billing details. 

Automatic Decision-Making 

We do not engage in automated decision-making with legal or significant impact on you using your data. Shopify employs limited automated decision-making to prevent fraud without significantly affecting you. 

  1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, or for operational, legal, or regulatory reasons. Material changes will be posted on our site.

  1. Contact Us

If you seek further information about our privacy practices, have inquiries, or wish to fill a complaint please don’t hesitate to reach out to us: 

Email: johnopticians@gmail.com 

Mailing address: John Opticians, Ground & First floor, Shanti Niketan Building, DK Sandu Marg, Chembur, Mumbai, - 400071. 

We greatly appreciate your trust in John Opticians, and your privacy is of utmost importance to us.